/* ══════════════════════════════════════════
   support.css — Support / Ticketing Page
   ══════════════════════════════════════════ */

.sp-main {
  padding: 24px 0 80px;
  min-height: 70vh;
}

/* ══════════════════════════
   BREADCRUMB
   ══════════════════════════ */
.sp-breadcrumb {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
  font-size: 0.78rem;
  color: rgba(157, 176, 199, 0.45);
  margin-bottom: 14px;
}
.sp-breadcrumb a,
.sp-breadcrumb__link {
  color: rgba(157, 176, 199, 0.45);
  text-decoration: none;
  transition: color 0.2s;
  background: none;
  border: none;
  padding: 0;
  font: inherit;
  cursor: pointer;
}
.sp-breadcrumb a:hover,
.sp-breadcrumb__link:hover {
  color: var(--gold);
}
.sp-breadcrumb i {
  font-size: 0.6rem;
}
.sp-breadcrumb span {
  color: rgba(226, 232, 240, 0.75);
}

.sp-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 18px;
  padding: 9px 14px;
  border-radius: 10px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.04);
  color: rgba(234, 240, 248, 0.85);
  font-family: inherit;
  font-size: 0.84rem;
  font-weight: 600;
  cursor: pointer;
  transition: border-color 0.18s, color 0.18s, background 0.18s;
}
.sp-back-btn i {
  font-size: 0.95rem;
  line-height: 1;
}
.sp-back-btn:hover {
  border-color: rgba(201, 162, 39, 0.4);
  color: var(--gold);
  background: rgba(201, 162, 39, 0.08);
}

/* ══════════════════════════
   HERO
   ══════════════════════════ */
.sp-hero {
  display: flex;
  align-items: center;
  gap: 40px;
  padding: 40px 44px;
  border-radius: 20px;
  margin-bottom: 36px;
  background:
    radial-gradient(ellipse 80% 60% at 20% 80%, rgba(201, 162, 39, 0.06) 0%, transparent 70%),
    linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.4);
}

.sp-hero__content {
  flex: 1;
}

.sp-hero__badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: linear-gradient(135deg, var(--accent-dark), var(--accent));
  color: #081223;
  font-size: 0.72rem;
  font-weight: 800;
  padding: 5px 14px;
  border-radius: 99px;
  margin-bottom: 16px;
  letter-spacing: 0.5px;
}
.sp-hero__badge i {
  font-size: 0.7rem;
}

.sp-hero__title {
  font-size: 1.65rem;
  font-weight: 800;
  color: var(--text);
  margin: 0 0 12px;
  line-height: 1.4;
}

.sp-hero__desc {
  font-size: 0.88rem;
  color: var(--text-muted);
  line-height: 1.8;
  margin: 0;
  max-width: 520px;
}

.sp-hero__stats {
  display: flex;
  gap: 14px;
  flex-shrink: 0;
}

.sp-hero-stat {
  text-align: center;
  padding: 18px 20px;
  border-radius: 14px;
  min-width: 120px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.07);
}

.sp-hero-stat__icon {
  font-size: 1.3rem;
  color: var(--gold);
  margin-bottom: 8px;
}

.sp-hero-stat__value {
  font-size: 1.2rem;
  font-weight: 800;
  background: linear-gradient(135deg, var(--gold), var(--accent-shine, #F0C040));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  margin-bottom: 4px;
}

.sp-hero-stat__label {
  font-size: 0.65rem;
  color: var(--text-muted);
}

/* ══════════════════════════
   VIEW SYSTEM
   ══════════════════════════ */
.sp-view {
  display: none;
}
.sp-view.sp-view--active {
  display: block;
}

/* ══════════════════════════
   FILTER BAR
   ══════════════════════════ */
.sp-filters {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 20px;
  border-radius: 14px;
  margin-bottom: 20px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
  flex-wrap: wrap;
}

.sp-filter-search {
  flex: 1;
  min-width: 180px;
  position: relative;
}

.sp-filter-search__icon {
  position: absolute;
  right: 12px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 0.8rem;
  color: var(--text-muted);
  pointer-events: none;
}

.sp-filter-search__input {
  width: 100%;
  padding: 9px 36px 9px 14px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.82rem;
  color: var(--text);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.1);
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s;
}
.sp-filter-search__input::placeholder {
  color: rgba(157, 176, 199, 0.35);
}
.sp-filter-search__input:focus {
  border-color: rgba(201, 162, 39, 0.45);
  box-shadow: 0 0 0 3px rgba(201, 162, 39, 0.1);
}

.sp-filter-select-wrap {
  position: relative;
}

.sp-filter-select {
  appearance: none;
  -webkit-appearance: none;
  -moz-appearance: none;
  padding: 9px 14px;
  padding-left: 32px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--text);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.1);
  outline: none;
  cursor: pointer;
  transition: border-color 0.2s, box-shadow 0.2s;
  white-space: nowrap;
}
.sp-filter-select:focus {
  border-color: rgba(201, 162, 39, 0.45);
  box-shadow: 0 0 0 3px rgba(201, 162, 39, 0.1);
}
.sp-filter-select option {
  background: #0a1827;
  color: #EAF0F8;
  padding: 10px 14px;
  font-size: 0.82rem;
  font-family: 'Vazirmatn', sans-serif;
}
.sp-filter-select option:checked {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.3), rgba(201, 162, 39, 0.15));
}
.sp-filter-select option:disabled {
  color: rgba(157, 176, 199, 0.4);
}

.sp-filter-select-icon {
  position: absolute;
  left: 10px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 0.7rem;
  color: var(--text-muted);
  pointer-events: none;
}

.sp-filters__new-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 24px;
  border-radius: 12px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.82rem;
  font-weight: 800;
  cursor: pointer;
  border: none;
  background: linear-gradient(180deg, #F6D578 0%, #F0C040 30%, #D4AF37 62%, #B8870C 100%);
  color: #2a1d05;
  letter-spacing: 0.3px;
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.75),
    inset 0 -2px 5px rgba(140, 96, 20, 0.35),
    0 4px 0 #97701d,
    0 8px 20px rgba(166, 124, 46, 0.4);
  position: relative;
  isolation: isolate;
  overflow: hidden;
  transition: transform 0.2s cubic-bezier(0.34, 1.56, 0.64, 1),
              box-shadow 0.2s ease, filter 0.2s ease;
  white-space: nowrap;
}
.sp-filters__new-btn::before {
  content: '';
  position: absolute;
  inset: 0;
  z-index: -1;
  background: linear-gradient(115deg, transparent 0%, rgba(255, 255, 255, 0.65) 48%, transparent 60%);
  transform: translateX(-130%) skewX(-18deg);
  transition: transform 0.7s cubic-bezier(0.22, 1, 0.36, 1);
}
.sp-filters__new-btn:hover {
  transform: translateY(-2px);
  filter: brightness(1.05) saturate(1.05);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.85),
    inset 0 -3px 6px rgba(140, 96, 20, 0.4),
    0 6px 0 #97701d,
    0 14px 32px rgba(166, 124, 46, 0.5);
}
.sp-filters__new-btn:hover::before {
  transform: translateX(130%) skewX(-18deg);
}
.sp-filters__new-btn:active {
  transform: translateY(3px);
  filter: brightness(0.98);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.6),
    inset 0 -1px 3px rgba(140, 96, 20, 0.35),
    0 1px 0 #97701d,
    0 3px 8px rgba(166, 124, 46, 0.35);
}

/* ══════════════════════════
   TICKET LIST
   ══════════════════════════ */
.sp-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.sp-ticket-row {
  display: grid;
  grid-template-columns: 10px 70px 1fr auto auto auto auto auto 36px;
  align-items: center;
  gap: 14px;
  padding: 16px 20px;
  border-radius: 14px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 4px 16px rgba(0, 0, 0, 0.2);
  cursor: pointer;
  transition: transform 0.25s cubic-bezier(0.16, 1, 0.3, 1),
              border-color 0.25s, box-shadow 0.25s;
}
.sp-ticket-row:hover {
  transform: translateX(5px);
  border-color: rgba(201, 162, 39, 0.25);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07),
              0 8px 32px rgba(0, 0, 0, 0.3),
              0 0 0 1px rgba(201, 162, 39, 0.1);
}

.sp-status-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex-shrink: 0;
}
.sp-status-dot--open { background: #22c55e; box-shadow: 0 0 6px rgba(34, 197, 94, 0.4); }
.sp-status-dot--reviewing { background: #3b82f6; box-shadow: 0 0 6px rgba(59, 130, 246, 0.4); }
.sp-status-dot--answered { background: #C9A227; box-shadow: 0 0 6px rgba(201, 162, 39, 0.4); }
.sp-status-dot--closed { background: rgba(157, 176, 199, 0.5); }

.sp-ticket-num {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--text-muted);
  font-family: 'Vazirmatn', monospace;
  direction: ltr;
  text-align: left;
}

.sp-ticket-subject {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sp-category-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 99px;
  font-size: 0.65rem;
  font-weight: 600;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: var(--text-muted);
  white-space: nowrap;
}

.sp-ticket-date {
  font-size: 0.72rem;
  color: var(--text-muted);
  white-space: nowrap;
}

.sp-ticket-update {
  font-size: 0.72rem;
  color: rgba(157, 176, 199, 0.4);
  white-space: nowrap;
}

.sp-priority {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 8px;
  font-size: 0.65rem;
  font-weight: 700;
  white-space: nowrap;
}
.sp-priority--urgent {
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid rgba(239, 68, 68, 0.2);
  color: #ef4444;
}
.sp-priority--high {
  background: rgba(249, 115, 22, 0.12);
  border: 1px solid rgba(249, 115, 22, 0.2);
  color: #f97316;
}
.sp-priority--normal {
  background: rgba(59, 130, 246, 0.12);
  border: 1px solid rgba(59, 130, 246, 0.2);
  color: #3b82f6;
}
.sp-priority--low {
  background: rgba(157, 176, 199, 0.08);
  border: 1px solid rgba(157, 176, 199, 0.15);
  color: rgba(157, 176, 199, 0.5);
}

.sp-unread-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 99px;
  font-size: 0.6rem;
  font-weight: 800;
  background: linear-gradient(135deg, #C9A227, #F0C040);
  color: #081223;
}

.sp-ticket-arrow {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  font-size: 0.8rem;
  color: var(--text-muted);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  transition: all 0.2s;
}
.sp-ticket-row:hover .sp-ticket-arrow {
  background: rgba(201, 162, 39, 0.12);
  border-color: rgba(201, 162, 39, 0.2);
  color: var(--gold);
}

.sp-ticket-row__mobile-meta {
  display: none;
}

/* ── Empty state ── */
.sp-empty {
  text-align: center;
  padding: 60px 24px;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.04) 0%, rgba(255, 255, 255, 0.015) 100%);
  border: 1px solid rgba(255, 255, 255, 0.06);
}
.sp-empty__icon {
  font-size: 3rem;
  color: rgba(157, 176, 199, 0.25);
  margin-bottom: 16px;
}
.sp-empty__title {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--text);
  margin: 0 0 8px;
}
.sp-empty__desc {
  font-size: 0.82rem;
  color: var(--text-muted);
  margin: 0 0 24px;
}

/* ══════════════════════════
   CREATE TICKET VIEW
   ══════════════════════════ */
.sp-create-layout {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 32px;
  align-items: start;
}

.sp-fieldset {
  border: none;
  padding: 28px 32px 32px;
  margin: 0 0 20px;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
}

.sp-legend {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 1rem;
  font-weight: 700;
  color: var(--text);
  margin-bottom: 24px;
  padding: 0;
}

.sp-legend__icon {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.15), rgba(201, 162, 39, 0.05));
  border: 1px solid rgba(201, 162, 39, 0.2);
  color: var(--gold);
  font-size: 1rem;
}

.sp-row {
  display: flex;
  gap: 16px;
  margin-bottom: 16px;
}

.sp-field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 16px;
  width: 100%;
}
.sp-field--half {
  flex: 1;
  min-width: 0;
  margin-bottom: 0;
}
.sp-field--third {
  flex: 1;
  min-width: 0;
  margin-bottom: 0;
}

.sp-label {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--text-muted);
}

.sp-req {
  color: #ef4444;
  margin-right: 2px;
}

.sp-input,
.sp-select,
.sp-textarea {
  width: 100%;
  padding: 11px 14px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.85rem;
  color: var(--text);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.1);
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}
.sp-input::placeholder,
.sp-textarea::placeholder {
  color: rgba(157, 176, 199, 0.35);
}
.sp-input:focus,
.sp-select:focus,
.sp-textarea:focus {
  border-color: rgba(201, 162, 39, 0.45);
  background: rgba(255, 255, 255, 0.06);
  box-shadow: 0 0 0 3px rgba(201, 162, 39, 0.1);
}

.sp-textarea {
  resize: vertical;
  min-height: 100px;
}

.sp-select-wrap {
  position: relative;
}

.sp-select {
  appearance: none;
  -webkit-appearance: none;
  -moz-appearance: none;
  padding-left: 36px;
  cursor: pointer;
}
.sp-select option {
  background: #0a1827;
  color: #EAF0F8;
  padding: 10px 14px;
  font-size: 0.85rem;
  font-family: 'Vazirmatn', sans-serif;
}
.sp-select option:checked {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.3), rgba(201, 162, 39, 0.15));
}
.sp-select option:disabled {
  color: rgba(157, 176, 199, 0.4);
}

.sp-select-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 0.75rem;
  color: var(--text-muted);
  pointer-events: none;
  transition: color 0.2s;
}
.sp-select:focus ~ .sp-select-icon {
  color: var(--gold);
}

/* ── File Upload ── */
.sp-upload {
  position: relative;
  border: 2px dashed rgba(255, 255, 255, 0.1);
  border-radius: 14px;
  padding: 32px 24px;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.3s, background 0.3s;
}
.sp-upload:hover,
.sp-upload.sp-upload--dragover {
  border-color: rgba(201, 162, 39, 0.35);
  background: rgba(201, 162, 39, 0.03);
}
.sp-upload__input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}
.sp-upload__icon {
  font-size: 2rem;
  color: var(--gold);
  margin-bottom: 10px;
  opacity: 0.7;
}
.sp-upload__title {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text);
  margin: 0 0 4px;
}
.sp-upload__hint {
  font-size: 0.72rem;
  color: var(--text-muted);
  margin: 0;
}
.sp-upload__files {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}
.sp-file-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  border-radius: 8px;
  font-size: 0.72rem;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: var(--text);
}
.sp-file-chip__remove {
  display: grid;
  place-items: center;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  border: none;
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
  font-size: 0.6rem;
  cursor: pointer;
  transition: background 0.2s;
}
.sp-file-chip__remove:hover {
  background: rgba(239, 68, 68, 0.3);
}

/* ── Form Actions ── */
.sp-actions {
  display: flex;
  gap: 14px;
  justify-content: flex-end;
  padding-top: 8px;
}

.sp-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 14px 32px;
  border-radius: 14px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.9rem;
  font-weight: 800;
  cursor: pointer;
  border: none;
  position: relative;
  isolation: isolate;
  overflow: hidden;
  transition: transform 0.2s cubic-bezier(0.34, 1.56, 0.64, 1),
              box-shadow 0.2s ease, filter 0.2s ease;
}

.sp-btn--gold {
  background: linear-gradient(180deg, #F6D578 0%, #F0C040 30%, #D4AF37 62%, #B8870C 100%);
  color: #2a1d05;
  letter-spacing: 0.3px;
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.75),
    inset 0 -2px 5px rgba(140, 96, 20, 0.35),
    0 4px 0 #97701d,
    0 8px 20px rgba(166, 124, 46, 0.4);
}
.sp-btn--gold::before {
  content: '';
  position: absolute;
  inset: 0;
  z-index: -1;
  background: linear-gradient(115deg, transparent 0%, rgba(255, 255, 255, 0.65) 48%, transparent 60%);
  transform: translateX(-130%) skewX(-18deg);
  transition: transform 0.7s cubic-bezier(0.22, 1, 0.36, 1);
}
.sp-btn--gold:hover {
  transform: translateY(-2px);
  filter: brightness(1.05) saturate(1.05);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.85),
    inset 0 -3px 6px rgba(140, 96, 20, 0.4),
    0 6px 0 #97701d,
    0 14px 32px rgba(166, 124, 46, 0.5);
}
.sp-btn--gold:hover::before {
  transform: translateX(130%) skewX(-18deg);
}
.sp-btn--gold:active {
  transform: translateY(3px);
  filter: brightness(0.98);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.6),
    inset 0 -1px 3px rgba(140, 96, 20, 0.35),
    0 1px 0 #97701d,
    0 3px 8px rgba(166, 124, 46, 0.35);
}

.sp-btn--glass {
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.09) 0%, rgba(255, 255, 255, 0.04) 100%);
  border: 1px solid rgba(255, 255, 255, 0.13);
  color: var(--text);
  backdrop-filter: blur(16px);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.1),
    0 2px 0 rgba(0, 0, 0, 0.2),
    0 4px 12px rgba(0, 0, 0, 0.15);
}
.sp-btn--glass::before {
  content: '';
  position: absolute;
  inset: 0;
  z-index: -1;
  background: linear-gradient(115deg, transparent 0%, rgba(201, 162, 39, 0.2) 48%, transparent 60%);
  transform: translateX(-130%) skewX(-18deg);
  transition: transform 0.6s cubic-bezier(0.22, 1, 0.36, 1);
}
.sp-btn--glass:hover {
  transform: translateY(-2px);
  border-color: rgba(201, 162, 39, 0.3);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.12),
    0 4px 0 rgba(0, 0, 0, 0.2),
    0 8px 24px rgba(0, 0, 0, 0.2);
}
.sp-btn--glass:hover::before {
  transform: translateX(130%) skewX(-18deg);
}
.sp-btn--glass:active {
  transform: translateY(1px);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.06),
    0 1px 0 rgba(0, 0, 0, 0.15);
}

/* ── Create sidebar ── */
.sp-tips-card {
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
  overflow: hidden;
  position: sticky;
  top: 130px;
}

.sp-tips-card__header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 16px 20px;
  font-size: 0.85rem;
  font-weight: 700;
  color: var(--text);
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}
.sp-tips-card__header i {
  color: var(--gold);
}

.sp-tips-list {
  list-style: none;
  padding: 16px 20px;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.sp-tip {
  display: flex;
  align-items: flex-start;
  gap: 10px;
}
.sp-tip__icon {
  width: 28px;
  height: 28px;
  border-radius: 8px;
  display: grid;
  place-items: center;
  flex-shrink: 0;
  font-size: 0.75rem;
  background: rgba(201, 162, 39, 0.08);
  border: 1px solid rgba(201, 162, 39, 0.12);
  color: var(--gold);
}
.sp-tip__text {
  font-size: 0.75rem;
  color: var(--text-muted);
  line-height: 1.7;
}

/* ══════════════════════════
   TICKET DETAIL VIEW
   ══════════════════════════ */
.sp-detail-layout {
  display: grid;
  grid-template-columns: 1fr 300px;
  gap: 32px;
  align-items: start;
}

.sp-detail-header {
  padding: 24px 28px;
  border-radius: 16px;
  margin-bottom: 20px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
}

.sp-detail-header__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}

.sp-detail-header__title-wrap {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.sp-detail-header__num {
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--gold);
  font-family: 'Vazirmatn', monospace;
  direction: ltr;
}

.sp-detail-header__subject {
  font-size: 1.1rem;
  font-weight: 800;
  color: var(--text);
  margin: 0;
}

.sp-detail-header__actions {
  display: flex;
  gap: 10px;
}

.sp-action-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-muted);
  transition: all 0.2s;
}
.sp-action-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.15);
}
.sp-action-btn--success {
  border-color: rgba(34, 197, 94, 0.2);
  color: #22c55e;
}
.sp-action-btn--success:hover {
  background: rgba(34, 197, 94, 0.08);
  border-color: rgba(34, 197, 94, 0.3);
}

.sp-detail-header__meta {
  display: flex;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
}

.sp-detail-meta-item {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.75rem;
  color: var(--text-muted);
}
.sp-detail-meta-item i {
  font-size: 0.8rem;
  color: rgba(157, 176, 199, 0.4);
}

.sp-status-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 12px;
  border-radius: 99px;
  font-size: 0.7rem;
  font-weight: 700;
}
.sp-status-badge--open {
  background: rgba(34, 197, 94, 0.12);
  border: 1px solid rgba(34, 197, 94, 0.2);
  color: #22c55e;
}
.sp-status-badge--reviewing {
  background: rgba(59, 130, 246, 0.12);
  border: 1px solid rgba(59, 130, 246, 0.2);
  color: #3b82f6;
}
.sp-status-badge--answered {
  background: rgba(201, 162, 39, 0.12);
  border: 1px solid rgba(201, 162, 39, 0.2);
  color: #C9A227;
}
.sp-status-badge--closed {
  background: rgba(157, 176, 199, 0.08);
  border: 1px solid rgba(157, 176, 199, 0.15);
  color: rgba(157, 176, 199, 0.5);
}

/* ── Conversation ── */
.sp-conversation {
  display: flex;
  flex-direction: column;
  gap: 16px;
  margin-bottom: 20px;
}

.sp-message {
  display: flex;
  gap: 12px;
  max-width: 85%;
}

.sp-message--user {
  margin-right: 0;
  margin-left: auto;
  flex-direction: row-reverse;
}

.sp-message--support {
  margin-left: 0;
  margin-right: auto;
}

.sp-message__avatar {
  width: 40px;
  height: 40px;
  border-radius: 12px;
  display: grid;
  place-items: center;
  font-size: 0.85rem;
  font-weight: 800;
  flex-shrink: 0;
}
.sp-message--user .sp-message__avatar {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.2), rgba(201, 162, 39, 0.08));
  border: 1px solid rgba(201, 162, 39, 0.2);
  color: var(--gold);
}
.sp-message--support .sp-message__avatar {
  background: linear-gradient(135deg, rgba(59, 130, 246, 0.2), rgba(59, 130, 246, 0.08));
  border: 1px solid rgba(59, 130, 246, 0.2);
  color: #3b82f6;
}

.sp-message__bubble {
  padding: 16px 20px;
  border-radius: 16px;
  flex: 1;
}

.sp-message--user .sp-message__bubble {
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.06) 0%, rgba(255, 255, 255, 0.02) 100%);
  border: 1px solid rgba(201, 162, 39, 0.15);
  border-top-left-radius: 16px;
  border-top-right-radius: 4px;
}

.sp-message--support .sp-message__bubble {
  background: linear-gradient(160deg, rgba(59, 130, 246, 0.06) 0%, rgba(255, 255, 255, 0.02) 100%);
  border: 1px solid rgba(59, 130, 246, 0.12);
  border-top-right-radius: 16px;
  border-top-left-radius: 4px;
}

.sp-message__header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 8px;
}

.sp-message__name {
  font-size: 0.8rem;
  font-weight: 700;
  color: var(--text);
}

.sp-message__role {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 6px;
  font-size: 0.6rem;
  font-weight: 600;
}
.sp-message--user .sp-message__role {
  background: rgba(201, 162, 39, 0.1);
  color: var(--gold);
}
.sp-message--support .sp-message__role {
  background: rgba(59, 130, 246, 0.1);
  color: #60a5fa;
}

.sp-message__time {
  font-size: 0.65rem;
  color: rgba(157, 176, 199, 0.4);
  margin-right: auto;
}
.sp-message--user .sp-message__time {
  margin-right: 0;
  margin-left: auto;
}

.sp-message__text {
  font-size: 0.82rem;
  color: var(--text);
  line-height: 1.85;
  margin: 0;
}

.sp-message__attachment {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 10px;
  padding: 6px 12px;
  border-radius: 8px;
  font-size: 0.72rem;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: var(--text-muted);
  transition: all 0.2s;
  text-decoration: none;
}
.sp-message__attachment:hover {
  background: rgba(201, 162, 39, 0.08);
  border-color: rgba(201, 162, 39, 0.15);
}
.sp-message__attachment i {
  color: var(--gold);
}

/* ── Reply Box ── */
.sp-reply-box {
  padding: 20px 24px;
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
  position: sticky;
  bottom: 16px;
}

.sp-reply-box__textarea {
  width: 100%;
  padding: 12px 14px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.85rem;
  color: var(--text);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.1);
  outline: none;
  resize: vertical;
  min-height: 80px;
  margin-bottom: 12px;
  transition: border-color 0.2s, box-shadow 0.2s;
}
.sp-reply-box__textarea::placeholder {
  color: rgba(157, 176, 199, 0.35);
}
.sp-reply-box__textarea:focus {
  border-color: rgba(201, 162, 39, 0.45);
  box-shadow: 0 0 0 3px rgba(201, 162, 39, 0.1);
}

.sp-reply-box__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.sp-reply-box__upload-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border-radius: 8px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-muted);
  transition: all 0.2s;
}
.sp-reply-box__upload-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.15);
}

.sp-reply-box__send {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 10px 24px;
  border-radius: 10px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.82rem;
  font-weight: 800;
  cursor: pointer;
  border: none;
  background: linear-gradient(180deg, #F6D578 0%, #F0C040 30%, #D4AF37 62%, #B8870C 100%);
  color: #2a1d05;
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.75),
    inset 0 -2px 5px rgba(140, 96, 20, 0.35),
    0 3px 0 #97701d,
    0 6px 14px rgba(166, 124, 46, 0.35);
  transition: transform 0.2s cubic-bezier(0.34, 1.56, 0.64, 1),
              box-shadow 0.2s ease, filter 0.2s ease;
}
.sp-reply-box__send:hover {
  transform: translateY(-2px);
  filter: brightness(1.05);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.85),
    inset 0 -2px 5px rgba(140, 96, 20, 0.4),
    0 5px 0 #97701d,
    0 10px 24px rgba(166, 124, 46, 0.45);
}
.sp-reply-box__send:active {
  transform: translateY(2px);
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.6),
    0 1px 0 #97701d;
}

/* ── Detail Sidebar ── */
.sp-detail-sidebar {
  display: flex;
  flex-direction: column;
  gap: 18px;
  position: sticky;
  top: 130px;
}

.sp-detail-card {
  border-radius: 16px;
  background: linear-gradient(160deg, rgba(255, 255, 255, 0.055) 0%, rgba(255, 255, 255, 0.018) 100%);
  border: 1px solid rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(20px);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.07), 0 8px 32px rgba(0, 0, 0, 0.3);
  overflow: hidden;
}

.sp-detail-card__header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 14px 18px;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--text);
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}
.sp-detail-card__header i {
  color: var(--gold);
}

/* ── Ticket info accordion ── */
.sp-detail-accordion > summary.sp-detail-card__header {
  cursor: pointer;
  list-style: none;
  user-select: none;
}
.sp-detail-accordion > summary.sp-detail-card__header::-webkit-details-marker {
  display: none;
}
.sp-accordion-chevron {
  margin-inline-start: auto;
  font-size: 0.8rem;
  transition: transform 0.25s ease;
  color: var(--text-muted) !important;
}
.sp-detail-accordion[open] > summary .sp-accordion-chevron {
  transform: rotate(180deg);
}

.sp-detail-card__body {
  padding: 14px 18px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.sp-detail-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}
.sp-detail-item__label {
  font-size: 0.72rem;
  color: var(--text-muted);
}
.sp-detail-item__value {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text);
}

/* ══════════════════════════
   LIGHT THEME
   ══════════════════════════ */
[data-theme="light"] .sp-hero,
[data-theme="light"] .sp-fieldset,
[data-theme="light"] .sp-filters,
[data-theme="light"] .sp-ticket-row,
[data-theme="light"] .sp-tips-card,
[data-theme="light"] .sp-detail-header,
[data-theme="light"] .sp-reply-box,
[data-theme="light"] .sp-detail-card,
[data-theme="light"] .sp-empty {
  background: #fff;
  border-color: rgba(0, 0, 0, 0.06);
  backdrop-filter: none;
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-hero-stat {
  background: rgba(0, 0, 0, 0.02);
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-breadcrumb {
  color: rgba(100, 116, 139, 0.6);
}
[data-theme="light"] .sp-breadcrumb a,
[data-theme="light"] .sp-breadcrumb__link {
  color: rgba(100, 116, 139, 0.6);
}
[data-theme="light"] .sp-breadcrumb span {
  color: var(--text);
}
[data-theme="light"] .sp-back-btn {
  background: #ffffff;
  border-color: rgba(0, 0, 0, 0.1);
  color: #334155;
}
[data-theme="light"] .sp-back-btn:hover {
  border-color: rgba(201, 162, 39, 0.45);
  color: var(--gold);
  background: rgba(201, 162, 39, 0.06);
}

[data-theme="light"] .sp-input,
[data-theme="light"] .sp-select,
[data-theme="light"] .sp-textarea,
[data-theme="light"] .sp-filter-search__input,
[data-theme="light"] .sp-filter-select,
[data-theme="light"] .sp-reply-box__textarea {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.08);
  color: var(--text);
}
[data-theme="light"] .sp-input::placeholder,
[data-theme="light"] .sp-textarea::placeholder,
[data-theme="light"] .sp-filter-search__input::placeholder,
[data-theme="light"] .sp-reply-box__textarea::placeholder {
  color: rgba(100, 116, 139, 0.5);
}
[data-theme="light"] .sp-input:focus,
[data-theme="light"] .sp-select:focus,
[data-theme="light"] .sp-textarea:focus,
[data-theme="light"] .sp-filter-search__input:focus,
[data-theme="light"] .sp-filter-select:focus,
[data-theme="light"] .sp-reply-box__textarea:focus {
  border-color: rgba(201, 162, 39, 0.45);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(201, 162, 39, 0.08);
}

[data-theme="light"] .sp-select option,
[data-theme="light"] .sp-filter-select option {
  background: #fff;
  color: var(--text);
}
[data-theme="light"] .sp-select option:checked,
[data-theme="light"] .sp-filter-select option:checked {
  background: rgba(201, 162, 39, 0.1);
}
[data-theme="light"] .sp-select option:disabled,
[data-theme="light"] .sp-filter-select option:disabled {
  color: rgba(100, 116, 139, 0.5);
}

[data-theme="light"] .sp-upload {
  border-color: rgba(0, 0, 0, 0.1);
}
[data-theme="light"] .sp-upload:hover {
  border-color: rgba(201, 162, 39, 0.35);
  background: rgba(201, 162, 39, 0.03);
}

[data-theme="light"] .sp-ticket-row:hover {
  border-color: rgba(201, 162, 39, 0.2);
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.08), 0 0 0 1px rgba(201, 162, 39, 0.08);
}

[data-theme="light"] .sp-category-badge {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.06);
  color: var(--text-light);
}

[data-theme="light"] .sp-ticket-arrow {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-file-chip {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-tips-card__header,
[data-theme="light"] .sp-detail-card__header {
  border-bottom-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-legend__icon,
[data-theme="light"] .sp-tip__icon {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.1), rgba(201, 162, 39, 0.03));
  border-color: rgba(201, 162, 39, 0.15);
}

[data-theme="light"] .sp-message--user .sp-message__bubble {
  background: #fff;
  border-color: rgba(201, 162, 39, 0.12);
}
[data-theme="light"] .sp-message--support .sp-message__bubble {
  background: rgba(59, 130, 246, 0.04);
  border-color: rgba(59, 130, 246, 0.1);
}

[data-theme="light"] .sp-message__attachment {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.06);
}

[data-theme="light"] .sp-action-btn {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.08);
  color: var(--text-light);
}
[data-theme="light"] .sp-action-btn:hover {
  background: #edeef1;
  border-color: rgba(0, 0, 0, 0.1);
}

[data-theme="light"] .sp-reply-box__upload-btn {
  background: #f4f5f7;
  border-color: rgba(0, 0, 0, 0.08);
}
[data-theme="light"] .sp-reply-box__upload-btn:hover {
  background: #edeef1;
}

[data-theme="light"] .sp-btn--gold {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.8),
    inset 0 -2px 4px rgba(140, 96, 20, 0.22),
    0 3px 0 #b8960c,
    0 5px 14px rgba(166, 124, 46, 0.22);
}
[data-theme="light"] .sp-btn--gold:hover {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.85),
    inset 0 -2px 4px rgba(140, 96, 20, 0.25),
    0 5px 0 #b8960c,
    0 10px 24px rgba(166, 124, 46, 0.28);
}
[data-theme="light"] .sp-btn--gold:active {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.6),
    0 1px 0 #b8960c;
}

[data-theme="light"] .sp-btn--glass {
  background: #fff;
  border-color: rgba(0, 0, 0, 0.1);
  backdrop-filter: none;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.9),
    0 2px 0 rgba(0, 0, 0, 0.06),
    0 4px 12px rgba(0, 0, 0, 0.06);
}
[data-theme="light"] .sp-btn--glass:hover {
  border-color: rgba(201, 162, 39, 0.35);
  background: #fefcf5;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.9),
    0 4px 0 rgba(0, 0, 0, 0.06),
    0 8px 20px rgba(0, 0, 0, 0.08);
}

[data-theme="light"] .sp-filters__new-btn {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.8),
    inset 0 -2px 4px rgba(140, 96, 20, 0.22),
    0 3px 0 #b8960c,
    0 5px 14px rgba(166, 124, 46, 0.22);
}
[data-theme="light"] .sp-filters__new-btn:hover {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.85),
    inset 0 -2px 4px rgba(140, 96, 20, 0.25),
    0 5px 0 #b8960c,
    0 10px 24px rgba(166, 124, 46, 0.28);
}

[data-theme="light"] .sp-message--user .sp-message__avatar {
  background: linear-gradient(135deg, rgba(201, 162, 39, 0.12), rgba(201, 162, 39, 0.04));
}
[data-theme="light"] .sp-message--support .sp-message__avatar {
  background: linear-gradient(135deg, rgba(59, 130, 246, 0.12), rgba(59, 130, 246, 0.04));
}

[data-theme="light"] .sp-select-icon,
[data-theme="light"] .sp-filter-select-icon {
  color: var(--text-light);
}

[data-theme="light"] .sp-empty {
  background: #fafbfc;
  border-color: rgba(0, 0, 0, 0.05);
}

[data-theme="light"] .sp-reply-box__send {
  box-shadow:
    inset 0 1px 0 rgba(255, 248, 222, 0.8),
    inset 0 -2px 4px rgba(140, 96, 20, 0.22),
    0 2px 0 #b8960c,
    0 4px 10px rgba(166, 124, 46, 0.2);
}

/* ══════════════════════════
   RESPONSIVE
   ══════════════════════════ */
@media (max-width: 1024px) {
  .sp-detail-layout {
    grid-template-columns: 1fr;
    gap: 18px;
  }
  .sp-create-layout {
    grid-template-columns: 1fr;
    gap: 18px;
  }
  .sp-detail-sidebar {
    position: static;
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
  }
  .sp-detail-card:first-child {
    grid-column: 1 / -1;
  }
  .sp-tips-card {
    position: static;
  }
  .sp-ticket-row {
    grid-template-columns: 10px 60px minmax(0, 1fr) auto auto 36px;
    gap: 10px;
  }
  .sp-ticket-row .sp-ticket-date,
  .sp-ticket-row .sp-ticket-update,
  .sp-ticket-row .sp-unread-badge {
    display: none;
  }
  .sp-ticket-row__mobile-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    grid-column: 3 / -2;
    font-size: 0.68rem;
    color: var(--text-muted);
    margin-top: -2px;
  }
}

@media (max-width: 768px) {
  .sp-main {
    overflow-x: clip;
    padding: 16px 0 calc(80px + env(safe-area-inset-bottom, 0px));
  }

  .sp-main > .container {
    width: 100%;
    max-width: 100%;
    padding-inline: 14px;
    box-sizing: border-box;
  }

  .sp-breadcrumb {
    margin-bottom: 12px;
    gap: 4px;
    font-size: 0.72rem;
  }

  .sp-back-btn {
    width: 100%;
    justify-content: center;
    min-height: 44px;
    margin-bottom: 14px;
  }

  .sp-hero {
    flex-direction: column;
    align-items: stretch;
    padding: 22px 18px;
    gap: 18px;
    margin-bottom: 20px;
  }

  .sp-hero__stats {
    width: 100%;
    display: grid !important;
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
    gap: 8px !important;
    overflow: visible !important;
  }

  .sp-hero-stat {
    min-width: 0;
    padding: 12px 8px;
    flex-direction: column;
    text-align: center;
    gap: 4px;
  }

  .sp-hero__title {
    font-size: 1.25rem;
    line-height: 1.45;
  }

  .sp-hero__desc {
    font-size: 0.82rem;
  }

  .sp-filters {
    display: grid !important;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
    padding: 0;
    align-items: stretch;
  }

  .sp-filter-search {
    grid-column: 1 / -1;
    min-width: 0 !important;
    width: 100%;
  }

  .sp-filter-select-wrap {
    min-width: 0;
    width: 100%;
  }

  .sp-filters__new-btn {
    grid-column: 1 / -1;
    width: 100%;
    justify-content: center;
    white-space: normal;
  }

  /* Ticket cards — mobile-first stack */
  .sp-ticket-row {
    display: grid;
    grid-template-columns: 10px minmax(0, 1fr) auto 28px;
    grid-template-areas:
      "dot subject unread arrow"
      ". meta meta arrow";
    gap: 6px 10px;
    padding: 14px 14px;
    align-items: center;
  }

  .sp-ticket-row:hover {
    transform: none;
  }

  .sp-ticket-row .sp-status-dot { grid-area: dot; }
  .sp-ticket-row .sp-ticket-subject {
    grid-area: subject;
    white-space: normal;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    line-height: 1.45;
    font-size: 0.82rem;
    min-width: 0;
  }
  .sp-ticket-row .sp-unread-badge {
    display: inline-flex !important;
    grid-area: unread;
  }
  .sp-ticket-row .sp-unread-badge--hidden {
    display: none !important;
  }
  .sp-ticket-row .sp-ticket-arrow { grid-area: arrow; }
  .sp-ticket-row__mobile-meta {
    grid-area: meta;
    display: flex !important;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 0;
  }

  .sp-ticket-row .sp-ticket-num,
  .sp-ticket-row .sp-category-badge,
  .sp-ticket-row .sp-ticket-date,
  .sp-ticket-row .sp-ticket-update,
  .sp-ticket-row > .sp-priority {
    display: none !important;
  }

  .sp-row {
    flex-direction: column;
    gap: 0;
  }

  .sp-field--half,
  .sp-field--third {
    width: 100%;
    margin-bottom: 14px;
  }

  .sp-fieldset {
    padding: 18px 16px 20px;
  }

  .sp-actions {
    flex-direction: column-reverse;
    gap: 10px;
  }

  .sp-btn {
    justify-content: center;
    width: 100%;
    min-height: 44px;
  }

  /* ══ Mobile chat layout: ticket info on top, chat feed, sticky composer ══ */
  .sp-detail-layout {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
    /* Full-bleed: cancel the container side padding so sections span edge-to-edge */
    margin-inline: -14px;
  }

  /* Full-width chat sections (no side radius/borders) */
  .sp-detail-header,
  .sp-detail-sidebar .sp-detail-card,
  .sp-reply-box {
    border-radius: 0 !important;
    border-inline: none !important;
  }

  /* Flatten the main column so header / chat / reply reorder with the sidebar */
  .sp-detail-main-col {
    display: contents;
  }

  .sp-detail-header {
    order: 1;
    padding: 14px 16px;
    margin-bottom: 0;
  }

  .sp-detail-sidebar {
    order: 2;
    display: block;
    grid-template-columns: none;
  }

  .sp-conversation {
    order: 3;
    margin-bottom: 0;
    gap: 12px;
    padding: 0 14px 8px;
  }

  .sp-reply-box {
    order: 4;
  }

  .sp-detail-header__top {
    flex-direction: column;
    align-items: stretch;
    gap: 12px;
  }

  .sp-detail-header__title-wrap {
    align-items: flex-start;
    flex-direction: column;
    gap: 6px;
  }

  .sp-detail-header__subject {
    font-size: 1rem;
    line-height: 1.5;
    word-break: break-word;
  }

  .sp-detail-header__actions {
    width: 100%;
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
  }

  .sp-detail-header__actions .sp-action-btn {
    width: 100%;
    justify-content: center;
    min-height: 42px;
  }

  /* Header meta is redundant with the info card right below it */
  .sp-detail-header__meta {
    display: none;
  }

  /* Compact ticket-info card at top; hide the secondary help card on mobile */
  .sp-detail-sidebar .sp-detail-card {
    margin-bottom: 0;
  }
  .sp-detail-sidebar .sp-detail-card + .sp-detail-card {
    display: none;
  }
  .sp-detail-card__body {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px 16px;
  }
  .sp-detail-item {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
  }
  .sp-detail-item__label {
    font-size: 0.68rem;
    white-space: nowrap;
  }
  .sp-detail-item__value {
    font-size: 0.72rem;
  }

  /* Chat feed */
  .sp-message {
    max-width: 88%;
    gap: 8px;
  }

  .sp-message__bubble {
    min-width: 0;
    max-width: 100%;
    overflow-wrap: anywhere;
  }

  .sp-message__header {
    flex-wrap: wrap;
    gap: 4px 8px;
  }

  /* Sticky composer pinned above the bottom nav */
  .sp-reply-box {
    position: sticky;
    bottom: calc(58px + env(safe-area-inset-bottom, 0px));
    padding: 12px 14px;
    margin-inline: 0;
    z-index: 20;
    box-shadow: 0 -8px 24px rgba(0, 0, 0, 0.4);
  }

  .sp-reply-box__textarea {
    min-height: 52px;
    margin-bottom: 10px;
  }

  .sp-reply-box__footer {
    flex-wrap: nowrap;
    gap: 8px;
  }

  .sp-reply-box__upload-btn {
    flex: 0 0 auto;
    justify-content: center;
    min-height: 42px;
  }

  .sp-reply-box__send {
    flex: 1 1 auto;
    justify-content: center;
    min-height: 42px;
    white-space: nowrap;
  }
}

@media (max-width: 480px) {
  .sp-main {
    padding-top: 12px;
  }

  .sp-hero {
    padding: 18px 14px;
    border-radius: 14px;
  }

  .sp-hero__stats {
    grid-template-columns: 1fr;
  }

  .sp-hero-stat {
    flex-direction: row;
    justify-content: flex-start;
    text-align: start;
    padding: 12px 14px;
  }

  .sp-hero-stat__value {
    font-size: 1rem;
  }

  .sp-filters {
    grid-template-columns: 1fr;
  }

  .sp-detail-header__actions {
    grid-template-columns: 1fr;
  }

  .sp-fieldset {
    padding: 14px 12px 18px;
    border-radius: 12px;
  }

  .sp-detail-header {
    padding: 14px;
    border-radius: 12px;
  }

  .sp-reply-box {
    padding: 12px;
    border-radius: 12px;
  }

  .sp-message__bubble {
    padding: 12px 14px;
  }

  .sp-ticket-row {
    border-radius: 12px;
    padding: 12px;
  }

  .sp-message__avatar {
    width: 34px;
    height: 34px;
    border-radius: 10px;
    font-size: 0.75rem;
  }
}

/* ══════════════════════════
   VALIDATION & FEEDBACK
   ══════════════════════════ */
.sp-field--error {
  border-color: rgba(239, 68, 68, 0.5) !important;
  box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.1) !important;
}

.sp-error-msg {
  font-size: 0.7rem;
  color: #ef4444;
  margin-top: 4px;
  display: block;
}

.sp-spinner {
  display: inline-block;
  width: 16px;
  height: 16px;
  border: 2px solid rgba(13, 27, 42, 0.2);
  border-top-color: #0d1b2a;
  border-radius: 50%;
  animation: spSpin 0.6s linear infinite;
}
@keyframes spSpin {
  to { transform: rotate(360deg); }
}

.sp-unread-badge--hidden {
  visibility: hidden;
}

.sp-empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 48px 24px;
  text-align: center;
}

.sp-message--new {
  animation: spMsgIn 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
}
@keyframes spMsgIn {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* ══════════════════════════
   TOAST
   ══════════════════════════ */
.sp-toast {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  z-index: 10000;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 12px 22px;
  border-radius: 12px;
  font-family: 'Vazirmatn', sans-serif;
  font-size: 0.82rem;
  font-weight: 600;
  background: rgba(13, 27, 42, 0.95);
  backdrop-filter: blur(16px);
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.4);
  opacity: 0;
  transition: opacity 0.3s, transform 0.3s;
  pointer-events: none;
  white-space: nowrap;
  max-width: 90vw;
}
.sp-toast--show {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}
.sp-toast--success {
  color: #22c55e;
  border: 1px solid rgba(34, 197, 94, 0.2);
}
.sp-toast--warn {
  color: #fbbf24;
  border: 1px solid rgba(251, 191, 36, 0.2);
}
.sp-toast--info {
  color: #60a5fa;
  border: 1px solid rgba(96, 165, 250, 0.2);
}

[data-theme="light"] .sp-toast {
  background: #fff;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.12);
}
[data-theme="light"] .sp-toast--success { color: #16a34a; border-color: rgba(22, 163, 74, 0.2); }
[data-theme="light"] .sp-toast--warn { color: #92400e; border-color: rgba(251, 191, 36, 0.3); }
[data-theme="light"] .sp-toast--info { color: #2563eb; border-color: rgba(37, 99, 235, 0.2); }

@media (prefers-reduced-motion: reduce) {
  .sp-btn--gold::before, .sp-btn--glass::before, .sp-filters__new-btn::before { display: none; }
  .sp-btn, .sp-filters__new-btn { transition: filter 0.2s ease, box-shadow 0.2s ease; }
  .sp-ticket-row { transition: border-color 0.2s ease, box-shadow 0.2s ease; }
  .sp-ticket-row:hover { transform: none; }
  .sp-message--new { animation: none; }
}